ST. LOUIS – BW Packaging has announced that Jeff Journey has joined the company as the vice president of aftermarket. In his new role, he will work with BW Packaging divisional aftermarket leaders and digital innovation teams to drive strategic plans that leverage technology, tools and business process optimization to create new value for customers.
Journey also will review BW Packaging’s existing portfolio of aftermarket products and services—including the rapid delivery of spare and replacement parts, customer and field service programs and operator training (in-house and on-site)—and will determine how best to maximize these solutions.
Journey brings a wealth of expertise to his new position. Recently, he served as a key leader at Thermo Fisher Scientific’s Life Sciences group, spearheading strategy, innovation, marketing and sales for the $300 million-plus global service and support business. Under his guidance, Thermo Fisher underwent a successful digital transformation of its service model, resulting in improved instrument uptime and service contract revenue.