TORONTO (Dec. 3, 2014) – Armstrong Fluid Technology has been presented with a prestigious Frost & Sullivan Best Practices Award in recognition of world-class performance in business strategy, operations and customer service. At a gala ceremony in Toronto Dec. 2, members of the senior leadership team were presented with the Customer Value Award in recognition of the return on investment provided by Armstrong solutions. In particular, Frost & Sullivan highlighted Armstrong’s Design Envelope technology, which aims to provide both lowest installed cost and lowest lifetime cost. The Frost & Sullivan Best Practices Awards recognize superior leadership, technological innovation, customer service and strategic product development. Frost & Sullivan's industry analyst team studies companies internationally, across a wide range of industries. The performance of each company is benchmarked and measured independently through primary interviews and secondary industry research that identifies best practices and evaluates candidates using a 10-step process. Based on a 360-degree research methodology, the evaluation considers corporate performance in seven key areas: competitive intensity, customer dynamics, industry convergence, disruptive technology, global mega trends, new business models and emerging markets. Frost & Sullivan presents the Customer Value Award each year to “the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on investment that customers make in its services or products. The award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.” Frost & Sullivan Industry Analyst Sivakumar Narayanaswamy commented, “Not content with merely developing a range of products, Armstrong has built a fully integrated building energy solution that ensures optimal energy consumption, improved operating flexibility and lower installation and lifecycle costs. Furthermore, the company strives to enhance customers’ ownership experience by developing products that will increase comfort while being environmentally sustainable.” Furthermore, Frost & Sullivan recognized that Armstrong’s Design Envelope technology and supporting services provide an energy-efficient program while also reducing environmental impact and that the company aims to supply quality commissioning and aftermarket services. Armstrong Fluid Technology designs, engineers and manufactures intelligent fluid flow equipment. Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses global challenges and related growth opportunities.
Wed, 12/03/2014 - 00:00